Everything you need to know about our concierge medicine model

FAQs

Frequently Asked Questions

• Does insurance cover my membership?

  NovoMed Concierge Medicine accepts all insurance types, except for Medi-Cal. We bill your insurance for office visits and procedures, just as a traditional healthcare provider would. Your insurance benefits, including co-pays, deductibles, and co-insurances, will apply as outlined by your insurance plan. A monthly membership fee also applies (this is not covered by your insurance).

• Important Note on Deductibles:

  Patients are responsible for all charges applied to their deductible. NovoMed Concierge Medicine does not cover or waive deductible amounts. Any portion of services not paid by your insurance plan (including deductible responsibility) will be billed directly to you.

• What does the Signature Health Assessment in my subscription provide?

  While most insurance plans include a basic annual physical, NovoMed Concierge Medicine goes far beyond the standard evaluation. Our program includes in-office EKG testing with physician interpretation, along with a comprehensive evaluation of your health to improve longevity and wellness.

  During your annual wellness visit, we take a deeper look at areas that are often overlooked in traditional primary care, including:

  • Sleep health evaluation
  • Mental and emotional wellness screening
  • Personal health and longevity goals
  • Cancer screening review
  • Preventive cardiovascular assessment
  • Lifestyle and metabolic health analysis

  The insights from this enhanced evaluation, combined with personalized one-on-one consultations with your physician, allow us to create a customized wellness plan tailored specifically to you. Our goal is not just to treat illness, but to optimize your health, identify risks early, and support long-term wellness and longevity through a proactive and personalized approach to care.

• What makes NovoMed Concierge Medicine different from a traditional primary care practice?

  NovoMed Concierge Medicine is designed to provide you with more time, attention, and direct access to your physician. Instead of rushed visits, you’ll experience extended appointments and open communication with your doctor. Our model emphasizes preventive care, personalized wellness services, and a strong physician-patient relationship.

• How much access do I have to my care team?

  With membership to NovoMed Concierge Medicine, you’ll have direct access to your care team for same-day or next-day weekday appointments, as well as the ability to connect via phone, email, or messaging. We intentionally limit our patient panel size, so your doctor has more time to focus on your care and is available when you need them most.

• Can NovoMed Concierge Medicine help me manage my chronic conditions?

  Yes. Whether you’re living with heart disease, chronic pain, or another chronic condition, our approach goes beyond routine check-ins. We use advanced monitoring, frequent follow-ups, and customized care plans to keep you on track. Our team coordinates closely with specialists and supports you in making lifestyle changes that improve long-term health outcomes.

• Is NovoMed Concierge Medicine right for me?

  If you value proactive, personalized care and easy access to your physician, concierge medicine is a strong fit. Many of our patients are professionals seeking convenience, individuals managing chronic conditions, or people who simply want to prioritize their health. We’re happy to schedule a time to discuss your needs and help you decide if this model of care is the right choice for you.

• Can I use my HSA for my membership?

  After January 1, 2026 (new federal rules)
  New legislation will allow DPC/concierge membership fees to qualify as an HSA-eligible medical expense.

  Individuals may use HSA funds tax-free for up to $150/month, and families up to $300/month.

  Membership will no longer interfere with HSA eligibility, allowing you to pair an HSA with a high-deductible health plan (HDHP).

  You may also still itemize fees above the allowable HSA amounts if you qualify.

  What this means for patients
  These updated rules significantly improve the tax advantages of concierge medicine, lowering out-of-pocket costs for many patients starting in 2026.

• Are there additional benefits for NovoMed subscribers?

  Yes. NovoMed subscribers receive access to exclusive member promotions throughout the year, including discounted wellness services such as IV hydration therapy and special partner experiences. These may include unique offerings like The Art of Supported Rest, a guided restorative wellness series focused on deep relaxation, nervous system reset, and recovery to support overall health and longevity. Promotions and offerings are updated regularly as part of your concierge membership experience.

• Can NovoMed help with weight management and metabolic health?

  Yes. We offer comprehensive metabolic evaluation, personalized lifestyle strategy, and medication-based support when appropriate, all within a medically supervised framework.

• Does NovoMed offer virtual visits?

  Yes. NovoMed offers secure telehealth visits for convenience, travel, illness concern, medication follow-ups, chronic condition management, and more. We will meet you where you are!

• As a NovoMed subscriber, what should I expect from IV therapy at revIVe Care Lounge?

  RevIVe Care Lounge offers physician-guided IV hydration and wellness infusions designed to support energy, recovery, immune health, and overall wellness.
  NovoMed Concierge members can schedule their included IV session at their convenience, provided sessions are spaced at least 30 days apart. If you would like additional IV therapy beyond what is included in your membership, NovoMed patients have the option to schedule additional sessions at an exclusive member rate.
  Each visit is overseen by our clinical team to ensure the infusion selected aligns with your health needs and wellness goals, whether you’re looking for hydration, immune support, recovery after travel, or an overall wellness boost.

• Can NovoMed Concierge Medicine help me reach my fitness goals?

  Yes! NovoMed Concierge Medicine supports whole-person wellness by incorporating fitness, movement, and recovery into your personalized health plan. Subscribers have access to specialized services designed to improve strength, flexibility, and overall physical health. See our membership plans to find the option that’s right for you, as these services are included in select tiers:
  – Elevate Mobility offers guided stretch therapy and mobility sessions that help improve flexibility, relieve muscle tension, and support healthy movement and recovery.
  – Vitality Fitness Training System provides personalized strength and functional fitness training tailored to your fitness level and health goals, helping build endurance, balance, and long-term mobility.

• How does NovoMed address the challenges of today’s healthcare system?

  The traditional healthcare system is often fragmented, reactive, and time-constrained—leaving patients feeling rushed, unheard, and navigating complex care on their own. At NovoMed, we are intentionally designed to be different.

  We focus on relationship-based, physician-led care with extended visit times, proactive planning, and seamless coordination across your health journey. Rather than waiting for problems to arise, we emphasize prevention, early detection, and longevity-focused care, helping you stay well instead of simply treating illness.

  Our model removes many of the common barriers in traditional systems—such as long wait times, limited access, and disconnected care—by offering direct communication with your care team, streamlined services, and a more personalized experience.

  The result is a modern approach to medicine that prioritizes access, continuity, and high-touch care, allowing you to feel supported, informed, and in control of your health.

• What types of testing and preventive screenings are recommended or discussed with patients?

  At NovoMed, we take a proactive and personalized approach to your health, with a strong focus on prevention, early detection, and longevity. Your physician will curate a screening and testing plan based on your individual risk factors, family history, and long-term health goals.

  This may include advanced laboratory panels, cardiometabolic assessments, and age-appropriate screenings. We also discuss emerging technologies such as multi-cancer early detection (MCED) testing, which aims to identify signals of cancer at earlier stages using blood-based biomarkers.

  Our goal is not only to detect disease early, but to optimize your health span—helping you maintain energy, function, and vitality over time through thoughtful, data-driven care.

• What locations does NovoMed currently service?

  NovoMed Concierge Medicine offers both in-person and virtual care in Sacramento and Laguna Hills area to provide a seamless, high-touch experience tailored to your needs. Our locations serve as a dedicated space for select in-person services, including wellness visits, and specialized treatments.

• Do you offer supplements, and how do I know which ones are right for me?

  At NovoMed, supplementation is personalized and physician-guided. We assess your labs, health goals, and medical history to recommend only what is truly beneficial, avoiding unnecessary or generic products. Our goal is to support your long-term health and longevity with targeted, effective supplementation.

  We partner with high-quality, physician-trusted brands like Thorne for clean, evidence-based formulations. As a NovoMed patient, you can access our curated recommendations here:
  thorne.com/u/novomed

• NovoMed offers Spider/Reticular Vein injections (sclerotherapy). How long does it take to see results after sclerotherapy?

  Most patients begin to notice improvement within a few weeks. Smaller veins typically fade within 3 weeks, while larger veins can take up to 6-8 weeks. Results continue to improve over time, especially with additional sessions if needed. Patients love seeing progressive results with each session!

• What happens during a sclerotherapy procedure?

  During the procedure, your provider carefully injects a specialized solution into the targeted veins using a very fine needle. The process is quick and precise, typically taking about 20–30 minutes, with minimal discomfort. You’ll be able to walk out immediately afterward and return to your day with little interruption.

• What is recovery like after sclerotherapy?

  Recovery is simple and convenient, with little to no downtime. You can return to your normal daily activities right away, and light walking is actually encouraged. Most patients find it easy to fit treatment into their routine without disruption.

• How does NovoMed personalize nutrition and dietary strategies based on individual goals, including approaches such as intermittent fasting?

  At NovoMed, we take a personalized, physician-guided approach to nutrition, tailoring recommendations based on your health history, lifestyle, and specific goals.

  For some patients, this may include structured strategies like intermittent fasting, which focuses on meal timing (such as a 12–16 hour fasting window) to support metabolic health, reduce unnecessary snacking, and improve insulin sensitivity. We also provide guidance on how to implement this safely and effectively.

  Intermittent fasting is just one of many tools we may consider, with the goal of finding a sustainable approach that best supports your long-term health.

• How is intermittent fasting different from simply being in a calorie deficit?

  A calorie deficit focuses on reducing total daily intake, regardless of timing. Intermittent fasting introduces structured eating windows, which may naturally reduce calorie intake while also supporting hormonal regulation, insulin sensitivity, and metabolic flexibility.

• What can I drink during a fast?

  During fasting periods, it’s important to avoid anything that significantly stimulates insulin or digestion. Generally acceptable options include beverages without calories, such as:

  • Water (still or sparkling)
  • Black coffee
  • Unsweetened tea (green, black, herbal)
  • Electrolyte water (without added sugar)

  We will discuss personalized nutrition plans for you, and provide all the guidance you need!

• What are some potential benefits of intermittent fasting and how does NovoMed monitor this?

  When appropriate for the individual, intermittent fasting may support:

  • Improved insulin sensitivity
  • Weight management
  • More stable energy levels
  • Metabolic efficiency
  • Simplicity in meal structure and reduced snacking
  • Enhanced cellular regeneration and turnover

  At NovoMed, our team partners with you to closely track your symptoms, weight, and labs, ensuring your plan is both effective and aligned with how you feel!

• Is nutrition support included in my membership?

  Yes. Registered Dietitian (RD) consultation is included for members enrolled in the Executive Care Plan and NovoMed Premier Plan.

• What is the goal of an RD consultation?

  The goal is to provide a personalized, physician-aligned nutrition strategy that supports your overall health. This includes:

  • Optimizing metabolic health (weight, cholesterol, blood sugar)
  • Supporting chronic condition management
  • Enhancing energy, sleep, and overall well-being
  • Creating sustainable, realistic nutrition habits tailored to your lifestyle

• How accessible is my care team?

  Members have direct access to the NovoMed team through messaging, phone, and virtual visits, with same-day or next-day appointments.

• Is NovoMed a membership plan?

  Yes. NovoMed is a physician-led membership program designed to provide more personalized, proactive, and accessible care with enhanced communication and wellness support.

• Can I still keep my current specialists?

  Absolutely. NovoMed works alongside your existing specialists and healthcare providers to help coordinate and streamline your care experience.

Still have questions?